Refunds
If we do not deliver, we make it right.
We promise at least seven briefs a calendar month. If we miss that, tell us and we will make good the value of that month. The store you bought through holds the money, so here is exactly how it works on each.
The honest part first: the store holds the money
You do not pay us directly. You pay Apple or Google, and they pass on their share. That shapes what we can promise, and the two stores are not the same:
- App Store. Refunds are requested from Apple and granted at Apple's discretion. We cannot issue one, refuse one, or reverse Apple's decision. Anyone who tells you otherwise about an App Store subscription is overpromising.
- Google Play. We can ask Google to refund an order on your behalf, within the time limits and rules Google sets. So on Android we can usually act directly, though the payment is still Google's to return.
That is why the commitment below is written as something we can actually perform on both, rather than a blanket guarantee we could not honour on one of them.
What we promise
We intend to publish a brief every single morning. As a floor you can hold us to, we commit to publishing at least seven briefs in any calendar month in which you hold a paid subscription.
If we publish fewer than seven
Email us at contact@oneread.news, and we will:
- confirm in writing how many briefs we published that month, so you have something to show the store;
- on Google Play, request the refund for that month directly; on the App Store, support your request to Apple; and
- if the store declines it, make good the value of that month directly, either as account credit or as a payment to you, whichever you prefer.
You do not need to argue the point. If the count is short, the commitment applies.
Asking Apple, on iPhone or iPad
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Choose the subscription, then "Request a refund".
- Pick a reason and submit. Apple usually decides within 48 hours.
You can also start this on your iPhone: Settings, your name, Subscriptions.
Asking Google, on Android
- Go to play.google.com/store/account/subscriptions, or open Google Play and tap your profile, then Payments and subscriptions.
- Find The London Brief and choose the order you want refunded.
- Request a refund. Google usually decides within a few days.
If Google's own window has closed, email us anyway. Where our seven-brief commitment applies we will still make it good.
Cancelling is not the same as a refund
Cancelling stops the next renewal. It does not refund the period you have already paid for, and you keep full access until that period ends.
- iPhone or iPad: Settings, your name, Subscriptions, The London Brief, Cancel Subscription.
- Android: Google Play, your profile, Payments and subscriptions, The London Brief, Cancel.
Your six free days
The first six days are free and require no payment details, so there is nothing to refund. Nothing is charged when they end. If you want to carry on afterwards, you choose to subscribe.
Your statutory rights
Nothing here limits your rights under the Consumer Rights Act 2015. If the service is faulty, not as described, or not supplied with reasonable care and skill, you have remedies in law regardless of anything on this page. Our position on the 14-day cancellation right for digital content is set out in our terms.